Privacy Policy

1. Information We Collect

PidoCloud collects the information needed to provide hosting, domain, billing and support services. This may include your name, company name, email address, phone number, billing details, domain names, support messages and service usage records.

2. How We Use Information

We use personal information to create and manage accounts, process orders and payments, provide technical support, maintain service security, send important service notices and comply with applicable legal or registry requirements.

3. Domains and Third-Party Providers

For domain registration and related services, some information may be shared with registries, registrars, payment processors, data-centre providers or other trusted service partners where required to deliver the service.

4. Security

We apply reasonable administrative, technical and operational safeguards to protect customer information. Customers are responsible for keeping their account passwords, email accounts and control-panel access secure.

5. Cookies and Analytics

Our website and client systems may use cookies or similar technologies to keep sessions secure, improve user experience, measure performance and support account functionality.

6. Data Retention

We retain account, billing and service records for as long as needed to provide services, meet legal obligations, resolve disputes and maintain business records.

7. Your Choices

You may request correction or deletion of personal information where legally permitted. Some records may need to be retained for billing, security, tax, fraud-prevention or legal compliance reasons.

8. Contact

For privacy questions, contact us through the client area or email support@hostpido.co.ke.